> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://solpump.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Restrictions, Abuse & Bans on Solpump.com

### If your account got restricted and you can not claim rewards, this means:

1. You have **Multiple Accounts**
2. You **abuse** our rewards through these multiple accounts

###### When this happens, it means that you violated our ToS  and that it has been confirmed by our internal team.

If you haven't created multiple accounts but you farmed airdrops this means that your restriction is not permanent and if you show normal activity without farming for certain amount of time, then the restriction will be lifted.
​
Please do not try to talk otherwise to our support agents if you have multiple accounts. We have the tools to see that, so there is no point of doing it and the restriction usually to a situation like this, is permanent.